Tran, Thuy Vu Vi2023-05-052023-05-052023https://hdl.handle.net/2097/43298The study aims to examine current practices, experiences, and expectations of the PR industry regarding the relationship between brands-influencers-audiences in strategic communications through in-depth interviews with professional practitioners. The discussion will then be combined with the suggestions of the literature to introduce a new approach to engaging with the public through corporate communication efforts. The new approach focuses on promoting the customer participatory culture, where brands not only persuade their customers to buy their products, or increase their brand reputation through paid advertising and PR efforts, but also develop genuine two-way relationships with their public, to receive feedback and constructive comments to better serve their customers, using influencers as the facilitator.en-US© the author. This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).http://rightsstatements.org/vocab/InC/1.0/Strategic communicationInfluencerParticipatory cultureTwo-way communicationDialogic communicationAudience engagementReport