Nothing is Permanent but Change: The Journey to Consolidation and Back
dc.citation.doi | 10.1080/10691316.2014.877724 | en_US |
dc.citation.epage | 18 | en_US |
dc.citation.issue | 1 | en_US |
dc.citation.jtitle | College and Undergraduate Libraries | en_US |
dc.citation.spage | 2 | en_US |
dc.citation.volume | 21 | en_US |
dc.contributor.author | Fritch, Melia E. | |
dc.contributor.author | Bonella, Laura J. | |
dc.contributor.author | Coleman, Jason | |
dc.contributor.authoreid | melia | en_US |
dc.contributor.authoreid | laurab | en_US |
dc.contributor.authoreid | coleman | en_US |
dc.date.accessioned | 2014-12-04T12:27:08Z | |
dc.date.available | 2014-12-04T12:27:08Z | |
dc.date.issued | 2014-12-04 | |
dc.date.published | 2014 | en_US |
dc.description.abstract | Responding to a staffing shortage and assessment of usage data, eight of Hale Library's nine service desks were consolidated into one service point. Fourteen months later, the Libraries conducted an assessment of the consolidation using reference transaction data, responses to a survey administered to Libraries’ staff, and responses from a student focus group. The assessment revealed many logistical and staffing challenges with the new desk. As a result, a separate service point for reference was created directly outside the consolidated desk. Our statistics indicate that this was a successful change. | en_US |
dc.identifier.uri | http://hdl.handle.net/2097/18789 | |
dc.language.iso | en_US | en_US |
dc.relation.uri | http://doi.org/10.1080/10691316.2014.877724 | en_US |
dc.rights | This is an Accepted Manuscript of an article published by Taylor & Francis in College and Undergraduate Libraries on 25 Feb 2014, available online: http://www.tandfonline.com/doi/abs/10.1080/10691316.2014.877724#.VIBPkB7F-4J. | en_US |
dc.subject | Reference | en_US |
dc.subject | Consolidation | en_US |
dc.subject | Patron service | en_US |
dc.subject | Assessment | en_US |
dc.subject | Training | en_US |
dc.subject | Service desks | en_US |
dc.title | Nothing is Permanent but Change: The Journey to Consolidation and Back | en_US |
dc.type | Article (author version) | en_US |