An Examination of Student Loans, Partisanship and Complaining Behavior: The Consumer Financial Protection Bureau

K-REx Repository

Show simple item record

dc.contributor.author Cho, Jihoon
dc.contributor.author Krush, Michael T.
dc.contributor.author Walker, Doug
dc.contributor.author Nowlin, Edward L.
dc.date.accessioned 2022-11-04T20:18:25Z
dc.date.available 2022-11-04T20:18:25Z
dc.date.issued 2022-10-18
dc.identifier.uri https://hdl.handle.net/2097/42548
dc.description.abstract This research examines consumer complaints within a government-to-consumer context. The study is focused on two highly discussed topics, student loans and partisanship. While student loans are widely promoted to college students, outstanding U.S. student loan debt trails only consumer debt. Similarly, a stark contrast exists between the views of the two major political parties within the U.S. Our examination provides a nuanced view of partisanship and its effect on complaining behaviors within the student loan realm. Specifically, our study investigates whether partisanship affects the level of student loan complaints submitted to a federal agency initiated during partisan division. Our contributions include the use of a diverse, integrated database that enables insights into complaining behaviors within an understudied area, the government-to-consumer context. en_US
dc.relation.uri https://jcsdcb.com/index.php/JCSDCB/article/view/667 en_US
dc.rights Each volume is copyrighted by Consumer Satisfaction, Dissatisfaction and Complaining Behavior. We encourage authors to submit published articles to research aggregators such as researchgate.net or academia.edu. You may use the PDF files from the published journal for submission to these aggregators. en_US
dc.subject Complaints en_US
dc.subject Partisanship en_US
dc.subject Student loans en_US
dc.subject CFPB en_US
dc.title An Examination of Student Loans, Partisanship and Complaining Behavior: The Consumer Financial Protection Bureau en_US
dc.type Text en_US
dc.date.published 2022 en_US
dc.citation.issn 0899-8620 en_US
dc.citation.issue 1 en_US
dc.citation.jtitle Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior (JCSDCB) en_US
dc.citation.volume 36 en_US


Files in this item

This item appears in the following Collection(s)

Show simple item record

Search K-REx


Browse

My Account

Statistics








Center for the

Advancement of Digital

Scholarship

cads@k-state.edu