Using Primo Search Logs to Improve User Services

Coleman, Jason; Greene, Mira E.

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Using Primo Search Logs to Improve User Services

Coleman, Jason; Greene, Mira E.

Using search logs to customize Primo responses to user needs, Greene and Coleman discovered patterns of information seeking which lent itself to configurations to help with the discovery experience, make customizations that could possibly improve the user experience, and measure the impact of the customization. In this will include discussion and conclusions drawn about the first customization which is meant to improve requests for interlibrary loan.

Description:

Citation: Coleman, Jason & Greene, Mira. (2016). Using Primo Search Logs to Improve User Services. Education and Behavioral Sciences Section, Research Committee Poster Forum, American Library Association Annual Conference, Orlando, FL.

Keywords: Primo; Information Seeking; Discovery; User Experience; Interlibrary Loan; Search Logs

Conference: American Library Association Annual Conference

Date: 2016

Record URL: http://hdl.handle.net/2097/35598

Rights: This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).

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Except where otherwise noted, the use of this item is bound by the following: This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).