An exploratory study of the adoption of mobile telecommunications service in order to improve mobile health service development

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dc.contributor.author Grego-Nagel, Anne C.
dc.date.accessioned 2016-11-18T22:28:34Z
dc.date.available 2016-11-18T22:28:34Z
dc.date.issued 2016-12-01 en_US
dc.identifier.uri http://hdl.handle.net/2097/34554
dc.description.abstract This dissertation is the result of exploring the phenomenon of the adoption of a service innovation, in particular mobile telecommunications service, with the goal of informing the design of mobile health services. A grounded research study led to the finding that older adults may not abandon a legacy service, such as landline telecommunications service, when they adopted mobile telecommunications service. To further understand the results of the first study, a multidisciplinary literature review was undertaken and resulted in a typology of the factors of individual-level innovation adoption that can be applied by human factors professionals in the field. The three categories of factors included macro environmental, innovation-specific, and human factors. A research analysis of a study done by a county health department provided insights into what older adults contributed to the service production process in healthcare services including which common proxies do not accurately reflect the situations of older adults. A three-state process model of individual-level innovation adoption, which incorporated the role of a legacy system, was developed using the adoption patterns of mobile telecommunications services. In this model, individuals move from a state of using a legacy system to adopting a innovative system while still using the legacy system. After a period of time, the individual moves from the state of dual use to fully abandoning the legacy system and using only the innovative system. A compartmental mathematical model is developed to allow the model to be simulated and future service demand needs can be better predicted. Two decision-making processes were identified to be employed by individuals in the abandonment of a landline telecommunications services. Finally, recommendations for the design of mobile health services are provided. en_US
dc.language.iso en_US en_US
dc.publisher Kansas State University en
dc.subject Industrial engineering en_US
dc.subject Human factors en_US
dc.subject Innovation en_US
dc.title An exploratory study of the adoption of mobile telecommunications service in order to improve mobile health service development en_US
dc.type Dissertation en_US
dc.description.degree Doctor of Philosophy en_US
dc.description.level Doctoral en_US
dc.description.department Department of Industrial & Manufacturing Systems Engineering en_US
dc.description.advisor Malgorzata J. Rys en_US
dc.date.published 2016 en_US
dc.date.graduationmonth December en_US


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