Operationalizing Trust: Building the Online Trust Student Survey (OTSS)

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dc.contributor.author Hai-Jew, Shalin
dc.date.accessioned 2010-03-24T18:50:20Z
dc.date.available 2010-03-24T18:50:20Z
dc.date.issued 2010-03-24T18:50:20Z
dc.identifier.uri http://hdl.handle.net/2097/3275
dc.description.abstract This research study explores the creation of a survey instrument to explore the role “trust” plays in highly interactive, instructor-led online college courses offered by WashingtonOnline Virtual Campus (WAOL-VC). After an extensive review of the literature, a 47-item Online Trust Student Survey (OTSS) was created to operationalize the construct of “trust” based on online learner perception. This instrument explored “trust” relationships between learner and instructor; learner and fellow learners; learners and curriculum; learners and oversight organization; and learners and courseware technology. From this instrument, principal component variables were extracted for analysis. With a .922 score of the Kaiser-Meyer-Olkin Measure of Sampling Adequacy, the OTSS instrument offered strong ground for confidence coupled and with absence of multi-collinearity. In the first run, 630 current freshmen and sophomore students were surveyed. Post-survey online interviews were subsequently administered to investigate perceptions of learners in “low-trust” and “high-trust” categories. Additional interviews were conducted with distance learning (DL) or e-Learning instructors and administrators. The rigorous use of this instrument served as a test for its wide-ranging respondent accessibility and efficacy. The paper overviews the development of these instruments and offers insight into potential areas of further research. en_US
dc.relation.uri http://www.salt.org/salt.asp?ss=l&pn=jiid en_US
dc.rights Permission to archive granted by Carrie Vespico, Feb. 26 2010. en_US
dc.subject Online Trust Student Survey en_US
dc.subject OTSS en_US
dc.subject Trust in online learning en_US
dc.subject Distrust/mistrust en_US
dc.subject Trust propensity en_US
dc.subject Telepresence en_US
dc.subject Peer-to-peer relations en_US
dc.subject Online survey en_US
dc.subject Perennial Survey en_US
dc.subject Post-survey online interviews en_US
dc.title Operationalizing Trust: Building the Online Trust Student Survey (OTSS) en_US
dc.type Article (publisher version) en_US
dc.date.published 2006 en_US
dc.citation.epage 30 en_US
dc.citation.issue 2 en_US
dc.citation.jtitle Journal of Interactive Instruction Development en_US
dc.citation.spage 16 en_US
dc.citation.volume 19 en_US
dc.contributor.authoreid shalin en_US

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