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K-State Research Exchange >
Browsing by Author "Ok, Chihyung"
Showing results 1 to 5 of 5
| Published Date | Title | Author(s) | | 2006 | Dimensional roles of justice on post-recovery overall satisfaction and behavioral intentions: Tests of casual dining experiences | Ok, Chihyung; Back, Ki-Joon; Shanklin, Carol W. |
| 2004 | The effectiveness of service recovery and its role in building long-term relationships with customers in a restaurant setting | Ok, Chihyung |
| 2008 | Generalizing survey results from student samples: Implications from service recovery research | Ok, Chihyung; Shanklin, Carol W.; Back, Ki-Joon |
| 2007 | Mixed findings on service recovery paradox: An illustration from An experimental study | Ok, Chihyung; Back, Ki-Joon; Shanklin, Carol W. |
| 2005 | Modeling roles of service recovery strategy: A relationship-focused view | Ok, Chihyung; Shanklin, Carol W.; Back, Ki-Joon |
Showing results 1 to 5 of 5
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